How do I register as a new user?
Click here. Make sure you store your username and password in a safe place. You will require them if your Certificate expires or you lose your certificate.
How long is the Induction Certificate of Completion valid for?
2 years, all M&OP employees and contractors will need to re-do the Induction course after 2 years
I cannot seem to log in
If you have forgotten your log in details, click the ‘Forgotten your username or password?’ or email email@example.com
I am having issues registering as a new user
If your email address exists in the system already, you cannot sign up another account using that email address. If you have forgotten your log in details, click the ‘Forgotten your username or password?’ or email firstname.lastname@example.org
I have created a new account but haven’t received a confirmation email
Sometimes there is a delay in receiving your confirmation email OR it may be in your junk mail folder. If you are not in a hurry, simply check if you have received the email later in the day
If you’re in a hurry, email email@example.com to manually confirm your account
I cannot seem to generate my certificate of completion
It is easy to miss a step in the course. Click back though the course to ensure you have completed all steps, particularly the ‘Declaration’. If you are still unsure return to the course home page and check make sure all check boxes on the RHS are ticked. Alternatively, try using a different web browser such as chrome or Internet Explorer to generate your certificate.
I have several contractors who need to complete the course, can they all sign up under the one email account?
No, unfortunately the system does not allow this. Each contractor will need to use their own unique email account to register as a new user.
I am a contractor; do I need to present a Certificate of Completion each time I come on site to conduct works?
Yes, each time you conduct works on site at M&OP you MUST sign in with Security Services at Rod Laver Arena by presenting a copy of your Induction Certificate of Completion. So it’s very important you store your Certificate in a safe place.
I am a contractor and I have lost my Certificate of Completion, what do I do?
You may log back into your account and re-generate the certificate. 1. Log in 2. Select the Contractors Induction course 3. Click back though the course to ensure you have completed all steps, particularly the ‘Declaration’ 4. Click ‘M&OP Contractors Induction Certificate’ and click the ‘Get your certificate’ button
I am a contractor who works for various businesses throughout the year. I have previously conducted works at M&OP for ‘company A’, now I need to complete works on site for ‘company B’, what do I do?
1. Log back into your account using your stored your username and password 2. Click on ‘My profile settings’ on the RHS 3. Update your company name 3. Select the Contractors Induction course 4. Click back though the course to ensure you have completed all steps, particularly the ‘Declaration’ 5. Click ‘M&OP Contractors Induction Certificate’ and click the ‘Get your certificate’ button
I am an M&OP employee, do I need to present a Certificate of Completion to Security Services at Rod Laver Arena?
No, you simply need to email a copy to firstname.lastname@example.org